Customer Care

RETURNS

If we have made an error in stamping your personalized jewelry, we'll make it right for you. Once you have returned your item, a new one will be made and shipped. Contact us through Etsy.


Each and every letter is hand stamped one at a time. This means that there will be variations in the spacing and alignment giving your piece unique one-of-a-kind charm.


At this time, we don't cover the cost of return shipping.


EXCHANGES

Incorrect Length or Size:

If your necklace is too short or long, send it back to us and we will give you a more suitable length chain. Contact us first so we can set the exchange up for you.


Wrong Size Ring: 

To avoid wrong ring sizes, purchase a reusable ring sizer before placing order or at the same time as placing order. Leave a note during Checkout stating that you need the ring sizer before the ring is made. 


Wrong Size Bangle:
To avoid wrong bracelet sizes, be sure to measure properly. Bangles cannot be returned for resizing or refund. Every bangle is made specifically to order.

Measure Bangle Bracelet Size: 

Position your hand as if you are putting a bangle, with your thumb extended across your palm and reaching towards your pinky finger.

Carefully wrap a soft measuring tape around your hand at its widest part - at the knuckles and thumb. The number where the measuring tape overlaps is your hand size.

Use the measurement

Small: hand size 4.5" = 2.25" diameter
Medium: hand size 5.25" = 2.625" diameter
Large: hand size 5.5" = 2.75" diameter

PRODUCTION TIME

7-10 days ... non-personalized pieces

7-10 days ... personalized necklaces & bracelets

7-10 days ... personalized rings

SHIPPING TIME

USA - SHIPPING TRANSIT TIMES 


USPS - Standard Shipping:

3-5 business days shipping transit time


USPS - Priority:

2-3 business days shipping transit time


USPS - Express:

1-2 business days shipping transit time

Guaranteed delivery


.............................

INTERNATIONAL - SHIPPING TRANSIT TIMES


We ship worldwide. 


TRANSIT TIMES:

Transit times vary with a typical transit time of 7-14 days. Occasionally packages can be delayed in your country's customs. We have no control over your country's customs officials, but thankfully this does not happen often. 


CUSTOMS and/or DUTY CHARGES:

Some countries will charge duty for international packages. We do not have any control over a country's customs. These charges are NOT extra shipping charges or from our shop. Please inquire about your country’s customs and duty policies.


TRACKING INTERNATIONAL ORDERS

The USPS (United States Postal Service) will track your order in the USA. Once your package is in transit outside of the USA, there will be no further updates from the USPS until it has been delivered. The USPS tracking will show your package being last posted at a major US port (like Boston, New York), this means that your package is in transit overseas.

FREQUENTLY ASKED QUESTIONS

How do I personalize my jewelry?

Add the item(s) to your cart. When you checkout, you can leave a note in the comments box with your details for each piece of jewelry. We carefully read all notes and will contact you if anything is unclear or left out.



When will my order ship?

If you click on our shop policies, you will see our latest turnaround times. Typically, it takes around 3-8 days to make the jewelry, but you can visit our policy page to get more accurate times.


 

What is gold filled?

Gold filled jewelry is a higher quality than gold plated. It is durable and last for years and years and years. :-)  Be sure to take off your gold filled jewelry when going into chlorinated water like a swimming pool or whirlpool sauna.


 

Do you stamp on both sides?

The metal we use is thick, but stamping on both sides causes metal bruising, marring, scratches and dents. So we do not stamp on both sides unless indicated in the listing.



Can I order a larger quantity of a design for a bridal party or event?

Yes you can! Send us a message and we will be happy to set up a special listing to meet your needs.



Do you sell wholesale?

Sorry, we do not sell wholesale. Our jewelry is very personal and intimate for the individual purchasing it. We enjoy making unique one-of-a-kind messages for our customers.